Privacy policy

Effective date: 6 October 2026 · Applies to kaenves.art and all Kaenves services.

Kaenves is a fully online art store serving customers across Nigeria. This policy explains what personal data we collect, why we collect it, and the choices you have. We collect only what we need to run the store well.

What we collect

• Account details: your name, email address and password (stored only as an encrypted credential).
• Order details: items ordered, your chosen GIG pickup office, phone number, and payment reference from your bank transfer.
• Support conversations: messages you exchange with our team in the chat box.
• Newsletter: your email address, if you choose to subscribe (unsubscribe any time).
• Basic technical data: browser type and pages visited, used to keep the site fast and secure.

How we use it

To create and manage your account, process and deliver your orders through GIG Logistics, confirm your payments, answer your messages, improve the store, and — only with your consent — send the newsletter. We never sell your personal data.

Who we share it with

Only what's necessary: GIG Logistics receives your name and chosen pickup office so your parcel reaches you; our infrastructure and email providers process data strictly on our instructions. We may disclose data where the law requires it.

Payments

Payments are made by bank transfer to Kaenves's account; your card details never pass through our systems. Bank details are shown only at checkout and stored securely on our servers.

Retention & security

Order records are kept for 6 years as Nigerian tax and accounting law requires. Data is transmitted over encrypted connections and access is restricted to authorised staff.

Your rights

You can view and update your details in your account, ask us for a copy of your data, correct it, or ask us to delete it (subject to legal retention). To exercise any right, message us in the chat box and an agent will attend to you.

Cookies

We use essential cookies to keep you signed in and remember your bag and wishlist. No third-party advertising trackers are used.

Changes & contact

If this policy changes materially, we'll tell you in the store before it takes effect. Questions? Message us in the chat box — an agent will attend to you.