Returns & refunds

We want every order to arrive ready to create with. If something isn't right, tell us — we make it fair and simple.

Damaged, wrong or missing items

Report any damaged, incorrect or missing item within 7 days of collecting your parcel: open the chat box, share your order number and a photo of the item, and an agent will attend to you. We'll replace the item or refund it in full — including the delivery share for that item.

Change of mind

Unopened, unused supplies in their original packaging can be returned within 7 days of collection. Message us in the chat to start a return; we'll confirm the return GIG office and process your refund once the item reaches us. Refunds go back by bank transfer to the account you paid from. Original delivery fees are not refundable on change-of-mind returns.

Digital products

Online classes, guides and other digital purchases are delivered instantly to your account and are non-refundable once accessed. If a file or lesson doesn't work, tell us in the chat and we'll fix it or refund you.

Experiences & classes

Paint & Sip, Sip & Craft and ticketed sessions can be rescheduled free of charge up to 48 hours before the session, subject to availability. Cancel more than 48 hours ahead for a full refund.

Start every return in the chat box — include your order number and an agent will take it from there.